“More than 70% of all business calls are placed on hold. Average hold time is 30-45 seconds. 30% of callers placed on hold hang up, and 1 in 3 of those never call back.”
AT&T Study
“The average executive spends 17 minutes per day on hold.”
Office Team Survey
“The average person spends 60 hours per year on hold.”
CNN Survey
“That kind of bites”
Uncle Irv
